1. Information We Collect

We collect personal information that you voluntarily provide to us when you place an order or contact us, including:

• Full name
• Phone number and email address
• Pickup and delivery address
• Payment information (processed securely via third-party providers)
• Order history and service preferences
• Communication records (WhatsApp, email, phone)

We may also collect device and usage data automatically when you use our website or app, including IP address, browser type, and pages visited.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your laundry orders
• Coordinate pickup and delivery scheduling
• Send order confirmations, updates, and receipts
• Respond to customer service inquiries
• Send promotional offers and newsletters (with your consent)
• Improve our services, website, and mobile application
• Comply with legal obligations

3. Sharing of Your Information

We do not sell or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service providers — delivery partners, payment processors, and IT service providers who assist in our operations
• Legal requirements — when required by law, regulation, or legal process
• Business transfers — in the event of a merger, acquisition, or sale of assets

All third-party service providers are required to handle your data securely and in accordance with applicable privacy laws.

4. Data Retention

We retain your personal information for as long as necessary to:

• Maintain your account and service history
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

You may request deletion of your data at any time by contacting us (see Section 9). We will action your request within a reasonable timeframe, subject to any legal retention obligations.

5. Cookies & Tracking

Our website may use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience
• Support marketing and retargeting campaigns

You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Secure HTTPS connections
• Encrypted payment processing via certified third-party gateways
• Restricted internal access to personal data
• Regular security reviews

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details in Section 9.

8. Third-Party Links

Our website or app may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website or mobile app with a revised effective date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Eagles Laundry

Ground, Saeed Tower 2 – Sheikh Zayed Rd – Dubai
Park Avenue – 57th Street – Nad Al Sheba 1 – Dubai – UAE

Phone: 800-801 / +971 556826438

Email: info@eagleslaundry.ae

Website: www.eagleslaundry.ae